System Requirements & Troubleshooting

We have done our best to use only full web standard technologies and deployed an important effort of using the maximum of the graphics capacity of basic hardware. We use hardware acceleration capacities of your graphics card, so better the performance of your graphics card, better the result of animations and visualization with 3D-VirtualEvents.com. Despite that, 3D-VirtualEvents.com is offering high quality of rendering on basic office computers running any Windows, Mac or Linux operating system and using any MS-Internet Explorer, Firefox or Safari navigator.

The 3D-VirtualEvents.com platform being all hosted by Altadyn (SaaS), neither the content creators, nor the end user visitors, have to worry about updating new releases.

General Minimum Bandwidth Requirements (Network Speed) for All 3D-VirtualEvents.com players:

System Requirements for our HTML5 player:

• Operating System:
  - iOS 6.1+  (iPhone, iPad, …)
  - Android 2.2+ (Tablets, Smartphones)
  - Windows 2000, XP, Vista, Seven or Eight both 32-bit and 64-bit (Desktops & Laptops)
  - Mac OS (Desktops & Laptops)
  - Linux (Desktops & Laptops)
• Browser (Any HTML5 compliant browser):
  - Firefox 16+
  - Chrome 22+
  - Internet Explorer 10+
  - Safari 6+
• Hardware:
  - Laptop & Desktop: Dual Core PC, RAM:512 MB or higher
  - Smartphones: Recent (Android/Apple)
  - Tablets: Recent (Android/Apple)

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Required System for 3D-VirtualEvents.com Studio as well as the Java player is:

• Operating System:
  - Windows 2000, XP, Vista, Seven or Eight both 32-bit and 64-bit
  - Mac OS X 10.5 or higher (Java 6 installation needed on Mac OS X 10.5/Leopard)
  - Linux Operating System: A reasonably modern environment..
• Browser:
  - Internet Explorer
  - Chrome
  - Firefox
  - Safari
  - Any other browser supporting Java
• Java runtime : 1.6 (if not installed download it here for free : http://www.java.com)
  -Computer Processor: Intel or AMD Dual Core
  -Computer Memory: 512 MB or higher
  -Video/Graphics Card : basic cards work fine (but higher performance better results).

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Trouble Shooting:

It is generally highly recommended to start 3D-VirtualEvents.com in a new browser after having closed all open browsers, and preferably other unnecessary applications which heavily require memory or network bandwidth.

• I have never been able to enter any 3D-VirtualEvents.com space with the HTML5 player:
  - Check that you are compliant with browser and hardware requirements above.
• I have loaded the 3D space, and I see the room, but cannot see my avatar nor the chat window:
  - This can happen with older browsers versions (see requirements above) or if your antivirus/firewall blocks the required port or doesn’t allow Web Sockets. To check required port, open the space’s link and click “Show System Diagnostics” (Connection to WebSocket server on port XXXXX). You may have to ask your helpdesk to allow Web Sockets on this port.
• It worked fine for a while, but now I’m disconnected, or I have a grey screen saying “You were disconnected”…
  - Well, this is due to a network issue between the client and the server. Just refresh your browser page (F5 on windows) and reconnect.

• I have never been able to enter any 3D-VirtualEvents.com space with the Java player, maybe I don’t have a clean Java installation:
  - Reinstall java, from www.java.com. In some cases it’s recommended to uninstall all existing versions of Java before installing a fresh one, as the installation may have been altered by third part applications.
  - Make sure your antivirus allows network access to Java. At Java applet startup, usually you are prompted to decide if the anti-virus should allow access to Java, select “Always”.
• OR : I have just a white screen and nothing happens, don’t see anything loading.
  - Reinstall java, from www.java.com
• Java is deactivated on my browser, or the security settings of my browser does not allow me to use Java applets:
  - Activate java on your browser. See how to do that here:http://www.java.com/en/download/help/enable_browser.xml
• I have loaded the 3D space, and I see the room, but can’t log in with my avatar, don’t see the login popup:
  - This can only happen in older versions of 3D-VirtualEvents.com imposed by the space owner. Try clicking on the upper right corner “Click here to login”. If you can’t, then refresh your browser (F5 on a PC) or restart your browser and while the space loads, stay with the main window.
• It worked fine for a while, but now I’m disconnected, or I have a grey screen saying “Something appears to be wrong with your Internet connection.” or “You got disconnected”…but i still see the 3D scene.
  - Well, this is due to a network issue between the client and the server. Just refresh your browser page (F5 on windows) and reconnect.
• It worked fine for a while, but I don’t see some avatars. Or some avatars are missing textures.
  - Close all open browsers and re-enter the space.
• I try to move my avatar with arrows, but it does not move.
  - Click inside the 3D window, to activate it, and repress on the arrows.
• I got stuck among a set of chairs, can’t get out:
  - Press on the space bar which will take you back to the entrance point.